Luxury Travel & Hospitality
Tiers Designed for Hotels, Airlines, and Cruises.
Flawless guest relations, minimal wait times, elevated emotional intelligence, refined etiquette / demeanor amongst all staff. Intuitive anticipation and immediate resolution of all guest needs.
Aesthetically pleasing façade and interior décor. Thoughtful synergy of building materials, use of space, and functional furnishings.
Subtle calibration of lighting, sound, fragrances, surface textures, and staff appearance to create the optimal mood appropriate for the space.
Distingushable property features readily available prioritizing guest activity, comfort, and service.
Well maintained environment in both client-facing and staff-only areas. Free from pollutants, odors, unpleasant substances, and health code violations of any kind.
Operational efficiency in areas of facility management, regulatory compliance, inventory, consumables, staffing, marketing, branding, and cultivation of repeat business.
Proper procurement, storage, and preparation of all items. Thorough cleaning / maintenance of all appliances, surfaces, and amenity areas.
Provision of physical, psychological, and digital guest security meeting or exceeding all local / international standards and protocols.
Hiring, training, and retention of a committed team. Empowered to exceed guest expectations through informed judgment, effective communication, and operational awareness.
100+ points by registered Ten Tier users.