Luxury Travel & Hospitality
Tiers Designed for Hotels, Airlines, and Cruises.
Flawless guest relations, minimal wait times, elevated emotional intelligence, refined etiquette & demeanor amongst all staff, and intuitive anticipation of guest needs.
Aesthetically pleasing façade and interior décor. Thoughtful synergy of building materials, use of space, and functional furnishings.
Subtle calibration of lighting, sound, fragrances, surface textures and staff appearance to create the optimal mood appropriate for the space.
Intuitive anticipation of guest needs and consistently exceeding their expectations in comfort and service.
Clean and well maintained environment in both client-facing and staff-only areas. Free from pollutants, odors, unpleasant substances, and health/building code violations of any kind.
Overall operational efficiency in the areas of facility management, regulatory compliance, inventory, consumables, staffing, marketing and branding, and cultivation of new and repeat business.
Proper procurement, storage and preparation of all items, thorough cleaning and maintenance of all appliances, surfaces, amenity areas, and immediate resolution of all customer concerns.
Provision of comprehensive physical, psychological, and digital guest security that meets or exceeds all local and international standards and protocols.
Hiring, training and retention of a team that is committed and empowered to delight and exceed guest expectations through informed judgment, effective communication, and operational awareness.
100+ points by registered Ten Tier users.