Luxury Travel & Hospitality

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Tiers Designed for Hotels, Airlines, and Cruises.

I

Hospitality Service

Flawless guest relations, minimal wait times, elevated emotional intelligence, refined etiquette & demeanor amongst all staff, and intuitive anticipation of guest needs.

II

Design

Aesthetically pleasing façade and interior décor. Thoughtful synergy of building materials, use of space, and functional furnishings.

III

Ambience

Subtle calibration of lighting, sound, fragrances, surface textures and staff appearance to create the optimal mood appropriate for the space.

IV

Amenities

Intuitive anticipation of guest needs and consistently exceeding their expectations in comfort and service.

V

Cleanliness

Clean and well maintained environment in both client-facing and staff-only areas. Free from pollutants, odors, unpleasant substances, and health/building code violations of any kind.

VI

Operations

Overall operational efficiency in the areas of facility management, regulatory compliance, inventory, consumables, staffing, marketing and branding, and cultivation of new and repeat business.

VII

Quality Assurance

Proper procurement, storage and preparation of all items, thorough cleaning and maintenance of all appliances, surfaces, amenity areas, and immediate resolution of all customer concerns.

VIII

Security

Provision of comprehensive physical, psychological, and digital guest security that meets or exceeds all local and international standards and protocols.

IX

Management

Hiring, training and retention of a team that is committed and empowered to delight and exceed guest expectations through informed judgment, effective communication, and operational awareness.

X

Customer Satisfaction

100+ points by registered Ten Tier users.